Building strong, positive relationships with customers and clients is the key to success for any business. Those all-important relationships are made or broken on the front line.
The Front Line: It’s Make or Break for Customer Relationships - with CTS and Get Real Leadership - 28th February - Newton Rigg Conference Centre, Penrith - Cumbria Chamber of Commerce.
The first impressions that your team create determines how your customers feel about your business and whether they want to start or to continue spending their money with you.
Join Deborah Clark of Get Real Leadership, Justine Douglas of CTS and Cumbria Chamber of Commerce, 28th February, 9:30 to 16:30, Newton Rigg Conference Centre, Penrith to discover how to make that winning first and lasting impression with your customer.
Ideal for any member of your team who interacts with your customers and clients, this session creates an understanding of how individual knowledge, attitude and behaviour directly impacts service delivery and business performance. It will motivate them to utilise their skill set to maximum effect.
For information and to book click here.